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Reporting Technical Issues

paLmaL Posted by paLmaL at 10:38 PM on May 18, 2009

So far not a lot of users seem to be having problems with our newWindows Camfrog 5.3 client and our Mac client.  That?s not good enoughthough. We won?t stop until our software is working perfectly for everyCamfrog user on Mac and Windows.

If your Camfrog client for Windows or Mac is having issues it?s easyto report these to our support team.  The sooner you send us your logsthe faster we can solve your issue.

If you crash while using the Camfrog Mac client immediately startCamfrog again, then go to the ?Camfrog Video Chat? menu and choose?Generate File For Technical Support?.  Please include your email inthe report.

For Windows instructions go to our FAQ page and click the link nearthe top that says ?I am still having multimedia problems?? and it hasdetailed instructions on how to submit crash logs.

If you are having video problems with Camfrog 5.3 for Windows go toyour Camfrog settings, then choose video and try switching to the oldvideo rendering system.  We would like to thank everyone who has takenthe time to submit these logs to our support team.

 


Categories: Camfrog

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